Frequently Asked Questions
Everything you need to know about your Dune shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Return shipping is free for all domestic exchanges.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your materials sustainably sourced?
At Dune, we prioritize ethical manufacturing. 80% of our current collection is made from organic or recycled fibers, and we aim to reach 100% by 2025.