Returns & Exchanges
At Dune, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items in their original packaging. Whether you need a different size or a complete refund, our streamlined process ensures your satisfaction is our top priority.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully place the unworn garments with original tags attached into the shipping box and include the provided packing slip.
Attach Shipping Label
Download and print the prepaid return shipping label from your email and secure it firmly to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking number handy while we process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing